Frequently Asked Questions
Answers to the questions we hear most from NSR One customers. Can't find what you need? Email support@nsrone.com or call +1 516-888-7544.
How long does shipping take?
Orders placed before 3 PM EST Monday through Saturday ship the same day, and orders placed on Sunday ship the following Monday. Standard shipping typically arrives within 1–9 business days. Around holidays, slight delays are possible, but we work to keep them to a minimum.
How much does shipping cost?
Standard shipping is free on orders of $15 or more. On orders under $15, shipping is calculated at checkout from your address, before you pay. We dispatch same day (Monday to Saturday) with the fastest available FedEx, USPS or UPS service. If you need it even sooner, paid expedited options are shown at checkout.
Where do you ship, and where do orders ship from?
We ship to all 50 U.S. states. We require a physical street address and cannot deliver to P.O. boxes. Every order ships from our New York facility, so it arrives together. NSR One is based in Lynbrook, New York.
What is your return policy?
You can return items within 30 days of the purchase date. Items must be unused, in their original packaging and in the same condition you received them. To start a return, email support@nsrone.com with your order number and the reason for the return.
When will I get my refund, and who pays for return shipping?
Once your return arrives and is inspected, we email you to confirm. Approved refunds go back to your original payment method within 7 business days. Return shipping is paid by the customer unless the item arrived damaged, defective or incorrect.
How can I contact NSR One?
You can reach us by email at support@nsrone.com, by phone at +1 516-888-7544, or through the contact form on our website. Our mailing address is 87 Piccadilly Downs, Lynbrook, New York 11563, United States. Support hours are Monday-Friday 8:00 AM-5:00 PM EST and Saturday 9:00 AM-5:00 PM EST; we are closed on Sunday.
What payment methods do you accept?
All prices are in US dollars (USD), and the available payment options are displayed at checkout. If you have a question about a specific payment method, contact our support team at support@nsrone.com and we'll be happy to help.
How do you ensure products are fresh?
Fast handling is built into our process: most orders ship the same day and standard delivery typically takes 1–9 business days, minimizing transit time for your items. If you ever have a concern about the freshness of an item you received, contact us right away at support@nsrone.com or +1 516-888-7544.