Refund policy
Thank You for Shopping at nsrone.com
We want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, we are here to help!
Returns
Items must be returned within 30 days of the purchase date. To be eligible for a return:
- Your item must be unused, in its original packaging, and in the same condition you received it.
- Certain items, such as personal care or intimate products, cannot be returned. Please refer to the product description for specific return exclusions.
How to Initiate a Return
Contact us at support@nsrone.com with your order number and the reason for your return. We will provide detailed instructions on how to return your item.
Return Shipping Costs:
- Customers are responsible for return shipping costs unless the product is damaged, defective, or incorrect.
- We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your return.
Refunds
Once your returned item is received and inspected, we will notify you via email. If approved, a refund will be processed, and the credit will automatically be applied to your original method of payment within 7 business days.
Partial Refunds: Items not in their original condition, damaged, or missing parts (not due to our error) may qualify for partial refunds.
Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account.
- Contact your credit card company, as it may take some time for the refund to be officially posted.
- If you still have not received your refund, contact us at support@nsrone.com.
Exchanges
We only replace items if they are defective or damaged. To exchange an item for the same product, contact us at support@nsrone.com.
Sale Items
Only regular-priced items are eligible for refunds. Sale items are non-refundable.
Contact Information
Phone: +1 (516) 888-7544
Email: support@nsrone.com
Address: 87 Piccadilly Downs, Lynbrook, New York 11563, United States